State Farm® Insurance Agent Mark Rouse Jr
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Ruggiero
August 16, 2024
"Absolutely awful company. Greed is their only trait"
" Sir, I am sorry you feel that way. But you are not an insured in my book of business. However, please feel free to call us to discuss your concerns"
Jeremiah Johnson
June 20, 2024
"Switched about 3 months ago. Already saved me almost a hundred then. Had to transfer insurance to another vehicle due to a wreck and they made it so easy and saved me more on top of that."
"Jeremiah, Thank you for your review. we look forward to working with you."
kim happ
March 6, 2024
"Delores is our new agent as we recently moved to Lexington. She is knowledgeable, efficient, and honest. We will be customers as long as we can continue to get competitive rates with sufficient coverage."
"Thanks Kim. We look forward to working with you. "
Cassady Mcleod
February 2, 2024
"Candy Sasser got me set up with life insurance for me and my children. She was informative and helpful! Highly recommend Candy and this office!"
"Cassady, thanks for your positive review of our team."
SFS Clan
September 19, 2023
"This office was not upfront with how the policy was going to be handled. We were told this was set. A payment was put down and 2 more months were payed for and covered. Only to get a letter stating cancellation. A call was never made or an explanation in change of coverage. The office wasn’t even sure how to explain these changes when we called. This was handled so poorly and unprofessional."
"Unfortunately, underwriting decisions are the final and determining factor in auto insurance rating. The agent's office enters information and provides a quote based on system response at the point of sale. From time to time, underwriting and point of sale don't agree. We apologize for any inconvenience. "
Thomas Phipps
June 24, 2023
"From my experience, they were always helpful and very polite. I would recommend a friend to this insurance agency."
"Thanks for you words"
Terry Peterson
November 11, 2022
"Staff was friendly and helpful"
"Thank you, Terry. "
Crystal Marsh
January 1, 2022
"Just don't like how difficult it is to get a car reinsured with a company you've been with 20 plus years not necessarily his fault though"
"Thank you for review Crystal. Sorry for your inconvenience ."
William P. III
September 9, 2021
"Fantastic customer service, thank you so much for helping!"
"Thanks for business."
Shelonda Murphy
February 16, 2021
"They are very friendly and they always have answers to help me"
"Thanks for your review Shelonda"
Michelle Austin
March 25, 2020
"Extremely helpful and pleasant."
Jessi Shelton
January 28, 2020
"Wonderful staff!! And they do go out of their way to make sure you are comfortable and get the best service possible. I just love my state farm team"
"thanks for your review Jessi."
Cindy Roldan
November 3, 2019
"Great quotes"
"Cindy, Thsnks for your review"
Ginger Everett
September 21, 2019
"The Most nicest People You want to have Insurance With!"
terry peterson
August 29, 2019
"Staff was friendly and helpful"
Mike Williams
August 24, 2019
"Great people we have had all of our insurance with them for over 20 years."
Jenny Epting
May 28, 2019
"Mark's office staff is great. Good location."
melissa Kelly
January 30, 2019
"Good prices and very nice employees!!been with them over 15 years and wouldn't change!!!!"
Lisa Dangerfield
August 30, 2018
"I have been with Mr. Rouse for 25 years and he treats me like family. I recently had a fire and he called to check on me now how many of you can say that your agent does that!! Him and his whole staff are awesome people and will treat you with dignity and respect!!"